Any aids required by persons with reduced mobility or disability can be safely transported in the luggage compartment. Electric wheelchairs cannot be transported in the luggage compartment of the bus due to the size and weight of the chair. The WCs of our buses are not suitable for disabled use.<\/p>\n
If a disabled person or person with reduced mobility is unable to travel alone because of his or her disability or reduced mobility, they must be accompanied by an escort. The escort may travel together with the person being assisted free of charge, if the total length of the route from the point of departure to the destination exceeds 250 km, even if the trip they actually take is shorter than that. All of the routes of Vainion Liikenne are currently shorter than 250 km, meaning that the escort pays for their fare normally.<\/p>\n
Guide dogs travel free of charge with the person they are assisting.<\/p>\n
All the aids needed by a passenger with reduced mobility on the trip will be carried as luggage free of charge.<\/p>\nThe bus operator may refuse to issue a ticket or deny access to the vehicle because of the passenger\u2019s disability or reduced mobility if this is necessary to comply with the road safety requirements contained in the applicable international, EU or national provisions. Access may also be denied if it is physically impossible for the disabled person to board, exit or travel on the bus in a safe and appropriate manner because of the design of the bus or the infrastructure, such as the bus stop or terminal.
\nThe passenger is entitled to hear the grounds for such a decision and be informed of optional services, if any. If the passenger has paid the fare in advance, they are entitled to a refund even if the need for assistance were not indicated in advance.\n
REGULATION (EU) No 181\/2011 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL<\/a>\nof 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006\/2004<\/p>\nLUGGAGE<\/strong> In other situations, unused services are refunded on a case by case basis and the customer is charged service and other delivery fees. For a refund, we ask that you send a short description of the situation along with the original travel ticket and your contact information to J. Vainion Liikenne Oy<\/strong>, Hossiankatu 3, 24240 SALO, Finland or that you fill out a feedback form here<\/a>.<\/p>\n Compensations due to the delay or cancellation of service are handled and paid on a case by case basis. The customer must try to contact the bus service provider as soon as possible, if the possible delay or cancellation of service threatens to cause the customer additional travel expenses. The bus service provider is not liable for additional costs, which the customer could have avoided with their actions within reason.<\/p>\n The bus service provider is not liable to compensate costs incurred to the client, if the delay or cancellation of service is caused by a force majeure not controlled by the bus service provider. Any damages caused to you or to your property during travel should be communicated to the driver. This will make handling the matter easier. A suitcase is there to protect your belongings and minor outer damages or dirtiness caused by the normal handling of luggage is not compensated.<\/p>\n Luggage that has been damaged or lost during travel are primarily compensated by the passenger\u2019s own travel insurance. In other cases, the customer is compensated by the current value of the luggage, if it can be reliably proven that the item was intact or present when luggage was loaded and that the breakage or loss of the item was caused by our driver. When a customer loads the luggage onto the bus themselves, they are responsible for the luggage.<\/p>\nCOMPLAINTS ADDRESS AND PASSENGER RIGHTS<\/strong> Passengers are, in accordance with applicable national law, entitled to compensation for death or personal injury, as well as loss of or damage to luggage due to accidents arising out of the use of the bus or coach. Passengers are also entitled to assistance with regard to their immediate practical needs following an accident including, where necessary, first aid, accommodation, food, clothes and transport.<\/p>\n If the passenger feels that a matter of refund or compensation does not proceed as it should, they may refer their claim to the Consumer Disputes Board.<\/p>\nConsumer Disputes Board<\/strong> The authorities supervising bus and coach traffic in Finland with regard to compliance with this decree are the Finnish Consumer Agency and the Finnish Transport Safety Agency.<\/p>\nThe Finnish Competition and Consumer Authority<\/strong> Bussiin pyrkiess\u00e4\u00e4n matkustajan on annettava selke\u00e4 pys\u00e4htymismerkki. Pime\u00e4ll\u00e4 on hyv\u00e4 k\u00e4ytt\u00e4\u00e4 heijastinta tai vaikka k\u00e4nnyk\u00e4n n\u00e4yt\u00f6n taustavaloa pys\u00e4ytysmerkin antamiseen. Halutessaan poistua bussista matkustajan on annettava riitt\u00e4v\u00e4n ajoissa pys\u00e4htymismerkki. Aikataulussamme mainitut kellonajat ovat ohjeellisia, linja-auto ei miss\u00e4\u00e4n olosuhteissa saa ohittaa pys\u00e4kki\u00e4 ennen ilmoitettua aikaa. Pyrimme aina siihen, ett\u00e4 vuorot ajetaan aikataulun mukaisesti. Kuitenkin s\u00e4\u00e4-, keli- tai […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11990","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/vainionliikenne.fi\/en\/wp-json\/wp\/v2\/pages\/11990","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vainionliikenne.fi\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vainionliikenne.fi\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vainionliikenne.fi\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/vainionliikenne.fi\/en\/wp-json\/wp\/v2\/comments?post=11990"}],"version-history":[{"count":11,"href":"https:\/\/vainionliikenne.fi\/en\/wp-json\/wp\/v2\/pages\/11990\/revisions"}],"predecessor-version":[{"id":13469,"href":"https:\/\/vainionliikenne.fi\/en\/wp-json\/wp\/v2\/pages\/11990\/revisions\/13469"}],"wp:attachment":[{"href":"https:\/\/vainionliikenne.fi\/en\/wp-json\/wp\/v2\/media?parent=11990"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nThe passenger\u2019s regular luggage (max. two suitcases), skis and prams are transported free of charge. A payment in accordance with freight charges is charged for transporting other than the afore mentioned items.\nBICYCLES<\/strong>
\nPolkupy\u00f6ri\u00e4 kuljetetaan asiakkaan omalla vastuulla tilan salliessa. Matkan pituudesta riippuen polkupy\u00f6r\u00e4n kuljetusmaksu on 5-15 euroa. Polkupy\u00f6r\u00e4paikan voi varata lipun oston yhteydess\u00e4 nettikaupasta. Muuten emme varaa paikkoja polkupy\u00f6rille, vaan niit\u00e4 kuljetetaan, mik\u00e4li tilaa on.\nPRAMS<\/strong>
\nPrams can be transported inside the bus in low-floor vehicles. In other buses prams can be transported in the luggage compartment.\nPets<\/strong>
\nCommon pets can be transported on the bus with an escort and at the escorts risk, if there is room on the bus. Pets are located on the bus in such a way as to cause the minimum amount of disturbance to passengers. Pets may not be placed on seats and they must not be kept loose. No separate payment is charged for the transport of pets. Person with allergies already on the bus have the primary right to choose their seats. Other passengers can not, however, prevent the travel of a guide or service dog.\nAIRPORT AND PORT CONNECTIONS<\/strong>
\nMost buses from Helsinki Airport and ports are handled as access traffic with the Turku-Helsinki express buses. Due to the nature of the traffic, the buses cannot wait for air or ship passengers arriving late. When changing buses, ensure that your luggage is also transferred. The drivers offer help in transferring luggage items from one bus to another.\nRADIO USE<\/strong>
\nThe radio of the bus can be used if it does not disturb the other passengers. The radio is turned off if even one passenger requests it. Passengers may use their personal music equipment or mobile phones if they do not disturb the other passengers.\nEating and drinking on the bus<\/strong>
\nEating and drinking on the bus is permitted as long as it is done neatly.
\nUse of alcohol and smoking, including e-cigarettes, is forbidden on our buses.\nDisturbances<\/strong>
\nAll passengers have the right to enjoy a comfortable bus ride without disturbances. Staff must be allowed to do their job without interference. Staff have the right to remove from the bus any passenger who is causing a disturbance and continues to do so despite being cautioned. If the passenger cannot be removed immediately, the staff have the right, if necessary, to restrain the person involved until removal is possible.\nLost Property<\/strong>
\nAny lost property found on our buses is delivered to the Turku office of Suomen L\u00f6yt\u00f6tavarapalvelu Oy. For additional information, see www.loytotavara.net\/en or contact their phone service 0600 03391 (1.98 \u20ac\/min + local network charge)\nAPPOINTMENT DELAY OR CANCELLATION<\/strong>
\nThe passenger must be prepared for the eventuality that difficult weather conditions and possible traffic congestion may lengthen the scheduled time of travel. Passengers are asked to note that there might be changes to schedules due to holidays. In the event of vehicle break down, substituting transport will be provided as soon as possible. Any costs caused by the delay are not compensated.\nCOMPLAINTS HANDLING AND COMPENSATION<\/strong>
\nIf a mistake has been made by the driver when paying for a ticket, the excess charge is returned to the customer. Tickets purchased from the Matkahuolto web shop can be refunded in accordance with the terms and conditions set by Matkahuolto Oy. www.matkahuolto.fi\/en<\/a>\n
\nT\u00e4m\u00e4 tiedonanto perustuu EU:n linja-autoliikenteen matkustajien oikeuksia koskevaan asetukseen. T\u00e4t\u00e4 asetusta sovelletaan s\u00e4\u00e4nn\u00f6llist\u00e4 liikennett\u00e4 k\u00e4ytt\u00e4viin matkustajiin, jos liikenn\u00f6it\u00e4v\u00e4 aikataulun mukainen matka on 250 km tai enemm\u00e4n. Asetusta sovelletaan tilausliikenteeseen vain rajoitetusti.\nMatkustajalle on annettava lippu tai muu matkustamiseen oikeuttava asiakirja. Lippu voidaan antaa s\u00e4hk\u00f6isess\u00e4 muodossa.
\nThe terms and prices of transport must be offered to the public without any direct or indirect discrimination based on the nationality of the customer.\n
\nP.O. Box 306
\n00531 Helsinki, Finland
\nTel. 010 366 5200
\nEmail: kril@oikeus.fi<\/a>\n
\nP.O. Box 5
\n00531 Helsinki, Finland
\nTel. 029 505 3000
\nEmail: kirjaamo@kkv.fi<\/a>\nFinnish Transport and Communications Agency Traficom<\/strong>
\nP.O. Box 320
\n00059 Traficom, Finland
\nTel. 029 534 5000
\nEmail: kirjaamo@traficom.fi<\/a>","protected":false},"excerpt":{"rendered":"